Return & Replacement Policy

Our goal is for our customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us and we will try to make things right for you.

Place your request for a return or a refund within 14 days of the date of delivery. If, for some reason, an item does not arrive, place your refund request within 14 days of the most recent estimated date of delivery. We have no obligation to consider requests placed outside of these timeframes.

This is not what I ordered - If you receive an item that is damaged, not the size, color, shape you ordered, or not reasonably consistent with the item listing, you are eligible for a full refund. We may request some evidence of the issues - typically just a description of the Issues.

Item never arrived - If you don’t receive an item you ordered, you are eligible for a full refund.

Return and refund requests should be placed from your account within the app or from the computer. Or locate the order in your order history and click on it for more options.

Getkart reserves the right to refuse any refund if the item is damaged-used-without tag and its original packaging boxes in any of these cases customer will be charged for return shipping.

This Policy may be updated from time to time.